FAQ's

Where are Andriany garments made?

All Andriany garments are ethically and sustainably manufactured in our small-scale factory in Indonesia.

Does Andriany ship globally?

Yes, we offer international shipping to most countries. We use DHL Express as our international shipping method, check their website for possible geographical restrictions.

How long will it take for my order to ship and arrive?

Please check out our Shipping policy for more information.

How can I track my order?

When your order is shipped, you will receive an email notification with a DHL tracking number that will allow you to check the status of your package.

Will I have to pay duty and/or taxes on my purchase?

Depending on your location, your order may be liable for import duty and/or local taxes, which you are required to settle at the time of delivery. Andriany does not charge or collect taxes for shipments outside Indonesia.

How do I return an item?

Please check out our Returns Policy for more information.

What payment methods does Andriany accept?

We currently only accept PayPal payment, note that you can make a payment using a major credit card without having a Paypal account, just follow the instructions at checkout.

Do I need to set-up an account to place an order?

You are not required to set up an account to place an order, but it is highly recommended as your personal information will be automatically retained for future use. An account login is also required to receive promotional offers.

Do you have COVID-19 safety protocols?

We maintain strict COVID-19 safety protocols in our facilities, including use of masks, physical distancing, temperature check and sanitation. We also sanitize your order at the time of shipping.