Eligible Returned Items such as wrong item/size/quantity sent and/or manufacturing defect(s); under these conditions we cover the shipping costs to send the items back to us.
We make every best effort to provide highest quality products to our customers; all products have passed a thorough Quality Control inspection before shipping and our products are packaged in sturdy purpose-built hard boxes that are capable of sustaining normal transport conditions with DHL shipping.
If, on the rare occasions you receive faulty or incorrect items, you must contact our customer service team within 3 days of receipt of the items at customerservice@andriany.com, our customer service team will reach out to you as soon as possible. Please see our Returns Policy for more details of the returns process.
